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Monday, August 29, 2011

Customer Service

Posted on Mon, Aug 29, 2011 at 1:51 PM

So my internet has been down for three days, so I called the company's consumer service line and end up wasting 45 minutes talking with some trained monkey who doesn't even know how to solve the problem. Said monkey transfers me to another brain dead primate who knows just as little as the first. When I asked if they could send out a technician, they said they are unable to schedule one for several weeks because their technicians will be busy connecting lines/internet for the returning students. WTF. I've been a paying customer of this overpriced bundled mess of communications for years, and this is how they treat me. Finally in frustration I hang up on them, problem still not resolved after an hour and 20 minutes on the phone. Thank you very much, I'm switching providers. —BS

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