So I went to the grocery store the other day, Sunday to be exact. The place was packed and of 11 lanes only 3 were open. The line ups to get processed were fully blocking the walkthrough aisle. I know that as a former restaurant manager that labor costs are one of the most controllable cost to a business. Yet with everything in life there must be balance. So, after my grocery excursion I have to run to the drug store. When I walk in I notice that there is only one cashier on and what looks to be a long line up. As I get what I came for I start to move to what I think is the back of the line, no it is the BACK OF THE STORE. In the 70s and 80s we were saturated with customer representatives to the point that it was obvious why internet shopping was just around the bend. Now we couldn't find a real life person to assist us if our life depended on it. No, let me correct that. We would eventually find that someone at the head of a huge lineup looking exhausted and in serious fear for their life as that their employers expose them to a violent mob all for the simple idea of saving costs. Needless to say I walked out of that drug store without the items I went in for because I refused to be held hostage by the store. I encourage all to do this whenever possible. MAYBE reality will return to the operators of all these places that rely on CUSTOMERS for business. —kp