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Sunday, August 22, 2010

The Waiting Game

Posted on Sun, Aug 22, 2010 at 11:40 PM

What makes a good restaurant experience good? Is it the service, the food? The place itself? Well let me tell you about the worst.

It was a regular date, just something we could do together, and get out of the house for a little while. Instead of going to a restaurant we had in mind, we decided to go to a restaurant in the Passage because the last time we’d been there the service was pretty good.

We entered the restaurant and waited to be seated, shortly thereafter we were sat in an odd spot in the restaurant halfway around a corner and what seemed to be in the way. We looked through our menus to see what we both thought we would like to eat. With that decided, we waited. And waited. We looked around the restaurant and noticed that hardly anyone was there, maybe four tables at the most, along with ours. Ten minutes pass and our waitress finally comes over and impatiently asks what we would like. Didn’t bother asking if we wanted anything to drink, didn’t give us any utensils. A large Caesar salad was ordered, no bacon, and the sauce on the side. Though she didn’t give us time to explain and was all too quick to demand what kind of salad it was, followed by a second order of a large poutine. For those of you that don’t know what it is: fries, gravy, and curd cheese, or shredded.

With our orders placed, we waited once again to be alone and talk about the way the waitress was being short with us and snappy. Our drinks came and we both said thank you, we were offered no smiles. Nothing. We resumed talking and eight minutes pass. The Caesar salad is brought out without the poutine. Another waitress tells us the poutine will be ready shortly. So, since we came together, we waited to eat together. A full fifteen minutes later, the poutine comes out, finally with our utensils. By that point we really didn’t want to be there anymore. Not to mention the salad ordered was brought out as a small.

Quickly deciding that I lost my appetite, we gathered our things, asked for the leftovers to be boxed, and got ready to go and pay, no tip, because we felt it wasn’t deserved. The entire time that we were there, no one came to see if we were okay, if we liked the food when we got it, and by the end of it, we had four separate waitresses. Who to tip? Nobody, so we left puzzled and unsure why we had such bad service when it seemed others around us were being served quite fine, minus one other table in the restaurant. —Disappointed

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