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Monday, May 31, 2010

Unappreciating customers

Posted on Mon, May 31, 2010 at 12:21 PM

I served this table of 4. Two parents, two kids. They ordered 2 pizzas, one was for the parents to share, the other was for the children. Mistakes happen in restaurants, and it so happened that the children's pizza got partly stuck to the pan. However it was still salvageable, except for one piece. This was the only thing that went wrong.

Most servers at my workplace just replace the entire thing (throw the ruined pizza out or let the staff eat it) and nothing more. However, I decided it wouldn't be fair to have the kids wait there, hungry, while their parents ate. (The kids couldn't just munch on their parents' pizza because they didn't like mushrooms, as their mom stated earlier). So I brought both pizzas down to the table and told them exactly what happened. AND on top of that I informed them the replacement pizza was coming, free of charge. So basically they were practically getting a whole pizza for free. They were so happy. "Oh thank you!" The mom said. The rest of their experience went perfectly fine, as I was very attentive.

To the mom (who paid the bill): How could you have the nerve to still not leave a cent for me after all of that??? Yeah, you paid debit and skipped the tip option, and then as I go back to clean your table I realized nothing was there either (not even a dollar or two, REALLY?)! Thanks so much for stiffing me after I got you a free pizza! All I had to do was get the kitchen to remake the pizza and make your kids wait an extra 10 minutes or so. But you know what? I didn’t! I gave a little extra and you stiffing me was a fucking slap in the face! And yes, you can afford to leave a few bucks, honey, if you can afford designer sunglasses and two of the most expensive pizzas on the menu!

I’ve been reading LTWWB for quite a while now and I know you people hate tipping bitches and I’m gonna get comments such as “Wah wah! Poor little self-entitled server didn’t get her tip!”. For the record, I do not in any way think I deserve a tip if I give shitty service; for example, I don’t expect a tip if I fuck up an order and don’t compensate the customer for it. I work for my tips because I know I have to!

I am a damn good server, and this is just one of the times I’ve went above and beyond. So lady, next time your cheap ass comes in (and I know you will because you came in quite a few times, and other people served you) and I have the pleasure of serving you again, you are getting NOTHING extra! If it just so happens that your pizza gets stuck again (and has to get remade), you’re fucking waiting for the remake and the staff or the compost bin is getting your original one! —Server who got screwed

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