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Saturday, February 20, 2010

To the owner of a Dartmouth pet store

Posted on Sat, Feb 20, 2010 at 3:29 PM

Lose the attitude displayed to many of your customers. Doesn't matter if we spend $5 or $500, we've still spent money that goes into your cash register, we're all still entitled to friendly service.

Your staff members know customer service skills, so perhaps you can hide in an office and not be on the front lines. It'll help your business in the long run.

Too bad though---many in the area thought the place would be an awesome addition to downtown but have returned to supporting other retailers because of being looked down on for not pulling out wads of cash. —Not Being Made of Money Doesn't Make You Less of a Customer

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