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Wednesday, February 18, 2009

Charge Card Cop-out

Posted on Wed, Feb 18, 2009 at 10:34 PM

I just got back from the airport, where I was attempting to purchase a roundtrip ticket to visit my sister in Ottawa. I went directly to the airport because I don't use credit cards. Ever. To book online with any of the companies that use the airport, you need to have a credit card number. However, you can use debit and cash at the airport.

I drove all the way out there (approx. 5$ gas for me) only to find out that the airline industry now charges a "customer service fee" if you book with an agent, either in person or over the phone. This fee has apparently been in place since 2007.

A quick internet search of this reveals that the fee won't be charged if you cannot book online, however "not having a credit card" doesn't fall within their reasons of why you can't book online.

Is it just me, or is this a huge injustice? Why should I be penalized for wanting to pay in cash for a major purchase, instead of using "invisible" money? This is not user friendly.. I would see a "convenience" fee for booking online being okay, but not for using customer service. Isn't customer service supposed to be free? It's unfair for those who aren't old enough to have a charge card, or for those who don't have internet access or are too old to understand how to use a computer.

Here's a clue airline industry: in the middle of a recession, you'd best be starting to take cold hard cash without penalties, instead of rewarding those who are relying on the banks to pay for travel expenses (and hoping to god the bank can find the money to pay you!).

---Disillusioned Debitcard Holder

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