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Thursday, August 7, 2008

Encouraging Poor Behaviour

Crazy, rude, irrational customer - I was frustrated by your name calling and embarrassing behaviour. Now I realize the store is just as complicit as you, in encouraging the worst possible behaviour. If it didn't want such behaviour, it would allow it's

Posted on Thu, Aug 7, 2008 at 12:17 PM

Crazy, rude, irrational customer - I was frustrated by your name calling and embarrassing behaviour. Now I realize the store is just as complicit as you, in encouraging the worst possible behaviour. If it didn't want such behaviour, it would allow it's staff to say "I don't respond to such behaviour, please leave", and management would stand behind such statements.

The store would stand behind it's own posted policies (that the customer was arguing against) instead of capitulating to the "customer's always right" silliness. So frankly, I blame the store. Which customers were you trying to please? The irrational rude one? You certainly weren't pleasing the other customers who were so rudely interupted by the tirade (but then again, we weren't the noisy one so I guess we don't matter).

To the customer: try calm, civil rational discussion if you have an issue.

And

To the business: try setting your standards high, and don't in anyway tolerate negative behaviour.

Sick of Low Standards

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