I loved this article. Thank you. It reminds me so much of something that happened to me on a much smaller scale, but one that I will share if you care to read it:
I am a pianist, and years ago I had a job playing for afternoon tea at a local hotel courtyard. For 2 hours, people young and old got together, chatted, drank tea and ate sandwiches, and occasionally requested a tune. The courtyard was packed. It was a town tradition. And the hotel made money. I knew because my boss often told me.
One day, the boss showed me the hotel's new purchase: a digital (self-playing) piano. My job had been rendered obsolete as of that day.
By the end of the following year, I heard that the afternoon teas were no more. I doubt it had much to do with me specifically not being there, but I do believe an unmanned piano left it cold and uninspired. They had also cut service staff to a bare minimum.
In my view, whether you are paying for tea or paying for postage, you are buying not simply an item, but rather an opportunity to connect with the people who work and live in your community. It is what keeps us alive as human beings.
I hope Canada Post decides to change their mind.
All my best to you and your colleagues,
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