Vy Nguyen -
You might be in a tough spot if that 90 day rule is really the case. Maybe escalate it with Visa to a higher level person. Also if you're delivery date was most recently, maybe the 90 days should start as of the date that Urban Home failed to deliver? Try that with Visa.
I'm afraid that "the machine is no longer working" in Jim's language actually translates to "I don't have the money so call Visa and get them to cover my debt for me".
Your other option is to take him to court.
Telling the truth about personal experiences is not dragging someone's name through the mud.
We can only report what we know. What I know is that I have not received an actual refund and I have not been contacted despite repeated requests. I have also been blatantly lied to on numerous occasions throughout the process.
I have also run a busy small business for 15 years now. I deal with credit cards daily and I can tell you that its neither a complicated nor lengthy process if you want to give a refund and you have the money.
If you have not been lied to and you have received a refund, then I am happy it has not impacted you in the same way as others. However, unlike yours, my money has no patience.
TO: UrbHme and the group -
We still have not actually received our money and I also have not received the refund documentation I requested on this posting on 4/20. I have emailed firstname.lastname@example.org also on 4/20 and received no response.
We are about to roll into the 4th day since refund was supposed to have been processed. Still nothing. Regardless, if you have in fact processed the refund I am sure you will have no problem providing me with a copy of the refund receipt with the confirmation number from your credit card merchant processor. You have my coordinates.
I will happily update the group on this important step.
Nicely said CROOKBUSTER. If he actually had the money to refund, he would have been able to order and deliver your furniture and stay in business. He may have refunded some of it but i'm sorry to say that the well is dry folks. Anything he promises now is to just an attempt to buy time and delay the inevitable.
You really saw something on Kijiji?
He ruined out move-in plans for our new home and we're left sleeping on the floor for a while. We still have not received a refund even though Urban Home claimed to have processed it two days ago. We were told so many whoppers in the past few weeks that I'm sure the refund story will be another one.
I can't say its any kind of surprise to see them closed since getting the royal run-around with our furniture. The suspense has been killing me for weeks waiting for the sign in the window.
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